Shipping policy

Last Updated: December 23, 2025

At MARS Auto, we aim to deliver your orders as quickly and safely as possible. This Shipping Policy explains how shipping works when you place an order on www.marsauto.store.

1. Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Locations

  • We currently ship within Maldives.

  • International shipping may be available in the future.

3. Shipping Methods & Delivery Time

  • Delivery times vary depending on your location and the shipping service selected at checkout.

  • Estimated delivery times are provided at checkout but are not guaranteed.

4. Shipping Costs

  • Shipping fees are calculated at checkout based on your location, order weight, and shipping method.

  • Any additional charges (such as island courier fees) are the responsibility of the customer.

5. Delays

We are not responsible for delays caused by:

  • Courier service issues

  • Weather conditions

  • Customs or port delays

  • Incorrect or incomplete shipping information provided by the customer

6. Order Tracking

Tracking information will be provided when available. If tracking is not available, please contact us for order updates.

7. Incorrect Address

Please ensure your shipping address is accurate. We are not responsible for lost or delayed orders due to incorrect or incomplete address details.

8. Damaged or Lost Items

  • If your order arrives damaged, please contact us within 24 hours of delivery with photos.

  • If an order is lost in transit, we will assist in filing a claim with the courier.

9. Contact Us

If you have any questions about shipping, please contact us:

📧 Email: info@marsauto.store
📞 Phone: +960 7474-822